Shibuya City Office

Address: 1-1 Udagawacho
Phone: 3463-1211 (main switchboard)
Hours: Monday through Friday from 8:30 a.m. to 5 p.m.
As a rule, City Office and branch offices are closed on Saturdays, Sundays, public holidays and during the December 29 to January 3 New Year’s period.
The City Residents Services Center service counter is open from Monday through Friday from 11 a.m. to 7 p.m., and on Saturdays from 9 a.m. to 5 p.m. As a rule, the service counter is closed on Sundays, national holidays, and during the yearend/New Year’s holidays.

English and sign language interpreting services

The City Office has an interpreting desk for English and sign
language. Interpreters will help you communicate with the coordinating staff member of each department of the City Office.
English interpreting (Cultural Promotion Division, City
Office 7F)
Monday through Friday from 9 a.m. to 5 p.m.
Sign language interpreting (Disabled Residents’ Welfare Division, City Office 2F)
Mondays and Fridays from 1 to 5 p.m.

City branch offices

You can visit the nearest branch office (except for the Shimbashi Branch Office) to handle the following types of business:

1. Filing a change of address notification and obtaining copies of your residence record (juminhyo)
2. Procedures related to the My Number card
3. Procedures for personal seal registration and obtaining proof of a personal seal registration
4. Issuance (or reissuance) of National Health Insurance (NHI) cards and payment of premiums, and when withdrawing to enroll in another health insurance plan (The National Health Insurance Division handles initial enrollment procedures)
5. Reissuance of certificates for the Medical Care System for Latter-term Elderly Citizens and payment of premiums
6. Reissuance of Nursing Care Insurance certificates and payment of premiums
7. Payment of the city resident’s tax and light motor vehicle tax, and obtaining tax payment/taxation certificates
8. Proof of the dog vaccination certificates
9. Registration of pregnancies; expectant mothers who are foreign residents and would like an English-language edition of the Mother and Child Health Handbook can find them at the Public Health Center.
10. Application renewals related to medical care subsidies for chronic illnesses

Branch office locations

Shinbashi Branch Office 1-27-10 Ebisu Tel:3441-4164

Ebisu Branch Office 4-2-6 Ebisu Tel:3280-0701

City Residents Services Center, Shibuya Hikarie 8F, 2-21-1 Shibuya Tel:3797-0935

Uehara Branch Office 1-18-6 Uehara Tel:3467-2551

Nishihara Branch Office 2-28-9 Nishihara Tel:3466-7187

Hatsudai Branch Office 1-33-10 Hatsudai Tel:3370-0296

Honmachi Branch Office 4-9-7 Honmachi Tel:3377-6171

Sasazuka Branch Office 3-1-9 Sasazuka Tel:3376-1428

Sendagaya Branch Office 4-25-14 Sendagaya Tel:3402-7377

Jingumae Branch Office 6-10-14 Jingumae Tel:3400-3627