Telephone/Internet installation

To get a fixed-line telephone installed, apply to NTT East Japan (or other companies) with your passport, special permanent resident certificate, etc. Make an appointment for installation when you apply. You must pay a contract fee and an installation fee.
For installation of a fixed-line telephone, or to file a change of address:
From a fixed-line telephone: Dial 116 (no area code necessary)
From a PHS or cell phone: Tel: 0120-116-000
Consultation hours: 9 a.m. to 5 p.m. (except during the New Year’s period)
Consultation on using the Internet
Tel: 0120-116-116
Consultation hours: 9 a.m. to 5 p.m. (except during the New Year’s period)

NTT East Information Service

Information is available on the products and services related to the NTT East.

○Languages
English, Chinese, Korean, Spanish, Portuguese, etc.

○Hours
9 a.m. to 5 p.m. (excluding Saturdays, Sundays, national holidays and the New Year’s period)
☎ English 0120-565-950
Portuguese 0120-581-772
Spanish 0120-581-773
Chinese 0120-581-775
Korean 0120-581-779

International telephone calls

To make an international call, dial the number directly or ask for operator assistance (available through KDDI only). To call directly, you can use a fixed-line phone, cell phone or public telephone. Dial in the following order: Telephone company access code + 010 + other party’s country code, area code and telephone number. (*Since the dialing procedures and the types of services available vary depending on the telephone company and whether you are using a fixedline phone or cell phone, please confirm before you make your call.)
To make an operator-assisted call, dial 0051 and the operator will connect you to the person you want to talk to.
Access codes for the main telephone companies (other companies are also available)

KDDI: 001
☎0077-777 (9 a.m. to 6 p.m., year-round)
https://www.kddi.com

NTT Communications: 0033
☎0120-506506 (10 a.m. to 6 p.m., [except for Sundays, national holidays and New Year’s period])
https://www.ntt.com

SOFTBANK: 010 or 0061
☎0120-0088-82 (10 a.m. to 5 p.m., excluding Saturdays, Sundays, national holidays and during the New Year’s period)
https://www.softbank.jp

Making an international call from a public phone

You can make international calls from public telephones as well. The cost may be lower if you use an international telephone card. For more information, please check with the websites of various telephone companies.

Cellular phones

There are a number of cellular phone companies. You can apply for a cellular phone at electric appliance stores, camera shops or specialty shops. You must apply at the store in person, and when you do so, you will need your passport, special permanent resident certificate and credit card/bank account book (as well as the personal seal or signature used for your bank account).